Returns & Refunds

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Returns & Refund Policy for Book Pick

Returns

Buyer of the products can ask for return / replacement of the products subject to the following terms:

    • Only defective/damaged products will be accepted for returns/replacements.
    • User must bring it to the notice of our customer service within 24 hours of receiving the product.
    • Only those products will be eligible for return policies which are received by us within 7 working days of the date of delivery.
    • CommonFolks retains the rights to examine whether the product returned is defective/damaged and based on the verification we will either reship/replace the product to the customer.
    • In case product is defective or damaged then we will replace and reship the product to the same shipping address of the customer subject to the availability of the stock of the product.
    • In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reship to the shipping address of the order. In this case customer will have to bear the shipment charges.

Cancellations

    • User cannot cancel the order after the payment.
    • CommonFolks has the right to cancel the order if product is out of stock or unavailable.
    • Refunds for the cancelled orders will be done as per our refund policy.

Refunds

    • Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible will be eligible for refunds.
    • If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email.
    • In case the payment mode of the order is Online (Credit Card/Net Banking) the amount will be refunded to the same card/bank account.
    • In case the payment mode of the order is offline (COD/VPP/Cheque/DD/any other offline payment mode) the mode of refund will be through Cheque.
    • Refund cheques will be sent to the billing address of the particular order.
    • Refund will be initiated within 2 working days from the date of request of refund.
    • Refund will be done without the shipping cost for the Inernational Parcels, if it is returned.

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bookpick.in and send your item to our mentioned address.

Shipping Return

To return your product, you should mail your product to our address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Policy

Generally we will take 2 days to 15 days for shipping the orders. As some of the books might be out of print or stock, the shipping time is varying   

Help

Contact us at support@bookpick.in for questions related to refunds and returns.